To qualify for a return or refund, please note the following requirements:

– Your return request must be submitted within 30 days from the date of order placement.
– The item must be unused and in its original packaging to qualify for a refund.
– Our customer service team must pre-authorize returns and refunds.
– If you placed the wrong order or changed your mind and wanted to return the product, you may bear the shipping cost. Please be aware that shipping costs are non-refundable. And if the return is requested more than 15 days after delivery, an extra 18% restocking fee will be charged, too.

Please note that products received by JOYFY in any of the conditions below may not qualify for return and will be rejected:

– Any product not purchased from JOYFY.
– Any return package that is paid on delivery.
– Any product that does not match the product that was originally purchased.
– Any product that is not authorized by customer service team before returning.
– Any product that is returned without all the original accessories, including the box, manuals, parts, and all other items originally included with the product.

As soon as we have received and processed your return we will initiate a refund within 3-5 business days to the original form of payment. Your bank may require additional time to post this transaction to your account.