We are here to ensure our products will bring joy to you and your family! If there is anything you are not happy with or would like us to improve on, please let us know by emailing us at [email protected]
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 90 days after purchase.
You will be responsible for paying for your own shipping costs for returning tour items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Note: Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If the item you wish to return is inoperable but has no apparent damage, it is considered defective. Please text us at 833-456-9462 or email us at [email protected] with your order number and a photo of the broken product so we can send you a brand new replacement or refund you depending on your preference.
We wish we could replace all missing pieces for your product but unfortunately for most of the products, we do not have stock on all parts and pieces. If you’re missing a piece or received an incomplete item, please email us at [email protected] with your Order Number and a photo of the product you’ve received. Our friendly customer service team will be happy to help! Please make sure to keep the product with you so that we could provide you all the options we have.
As soon as possible! Once you get a refund notification, you should be receiving your refund back to your initial payment method within 5-10 business days. If you don’t see it within 14 business days, please contact your bank to see if it’s still processing. If not, please reach out to our customer service team so we can investigate the case for you!
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