Help & FAQ

We are here to ensure our products will bring joy to you and your family! If there is anything you are not happy with or would like us to improve on, please let us know by calling us at  (800) 781-3067 or texting us at (602) 922-9782 or send us an email at [email protected]. Our business hours are Monday through Friday from 9 am – 6 pm Pacific Time.

Shipping & Delivery

We want to spread the joy no matter where you are! Our official store is currently shipping domestically.

However, if you have an Amazon account, please check to see if the product you want is shipping internationally from our Amazon store!

Feel free to reach out to [email protected] if you need further help anytime!

We totally understand your frustration when you are not able to find your package. Please check your email or messenger (depending on how you complete the purchase) to see if there’s a tracking number provided.

It usually takes 24-48 hours for the system to update the tracking number for you after we prepare the shipment.

If you did find your tracking number, please check the carrier tracking site with the most up-to-date status! If it’s delivered but you still can’t find it? Look around to check if the package was delivered to the apartment office, locker, neighbors door, etc.

If you did all the above but still can’t retrieve your package, please email us at [email protected] with your order number and our friendly Joy Crew will be happy to help!

Your order will be arriving in 5-7 business days if you selected standard shipping.

As for expedited shipping, it usually takes 2-3 business days.

We only ship to the 48 contiguous states. Hawaii, Alaska, Puerto Rico, and Guam are not yet included in Joyfy’s shipping list.

We offer free shipping for qualified orders and your order should arrive within 5-7 business days.

We only ship to the 48 contiguous states. Hawaii, Alaska, Puerto Rico, and Guam are not yet included in Joyfy’s shipping list.

Whoops, it happens! We can definitely try our best to help you change the shipping information before the order is shipped out.

If the order has been shipped, please contact the location you mistakenly put to see if they can forward the shipment to you.

Please call (800) 781-3067, text us at (602) 922-9782 or email us at [email protected] as soon as possible so we can help in a timely manner.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Returns & Replacements

Bringing you 100% of happiness is our mission! After receiving your product, you have 30 days to return it if it doesn’t meet your expectations.

Please email us at [email protected] with your order number and the reason why you are returning so our friendly Joy Crew can assist you. Please note that we do not offer gift exchanges at this moment.

Once we receive the return package, we’ll gladly refund your purchase price. The refund will be sent to the original form of payment. Your bank may require additional time to post this transaction to your account. 

Non-quality problem orders returned, we will not bear the return shipping costs. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Note: Depending on where you live, the time it may take for your exchanged product to reach you may vary. But if the return is due to our fault, we will bear the return shipping costs for you. Thank you for your understanding! Please keep any emails or texts you receive regarding your order as they may contain important information.

To qualify for a return, merchandise must be in new condition, unworn, and in its original packaging. All returns will be credited to the original form of payment, and all returnable products will be refunded for the full purchase price.

Note that seasonal merchandise (e.g. Christmas, Easter, and Halloween items, including costumes) may be returned up to 7 days prior to the holiday, in original condition, and with a store receipt or order confirmation email. If a return is made within that 7-day period, you will be refunded in store credit*.

For further help processing a return, please give our friendly Joy Crew a call during business hours at (800) 781-3067 or text us at (602) 922-9782. Also, we would love to hear any feedback you’d like to share with us! We’re constantly listening to suggestions and reviews to improve our products for the Joyfy family!

As soon as possible! Once you get a refund notification, you should be receiving your refund back to your initial payment method within 5-10 business days.

If you don’t see it within 14 business days, please contact your bank to see if it’s still processing. If not, please reach out to our Joy Crew so we can investigate the case for you!

If the item you wish to return is inoperable but has no apparent damage, it is considered defective.

Please text us at (800) 781-3067 or email us at [email protected] with your order number and a photo of the broken product so we can send you a brand new replacement or refund you depending on your preference.

We wish we could replace all missing pieces for your product but unfortunately for most of the products, we do not have stock on all parts and pieces.

If you’re missing a piece or received an incomplete item, please email us at [email protected] with your Order Number and a photo of the product you’ve received. Our friendly Joy Crew will be happy to help! Please make sure to keep the product with you so that we could provide you all the options we have.

Order Questions

Once we receive your order, we will send you an email or a text confirmation depending on which one you selected at checkout.

Your order number should be provided and it would start with JY or JF following 4 digits, eg. #JY1234.

Please find your order confirmation email or text to check the status of your order by clicking the link provided.

If you still have any questions or concerns about the status of your order, please contact our friendly Joy Crew by emailing [email protected] or calling us at (800) 781-3067 or texting us at (602) 922-9782!

We do our best to fulfill orders as quickly as possible, but if you need to adjust or cancel your order, please contact us at [email protected] at your earliest convenience.

If we couldn’t cancel or adjust your order in time, please return the delivery to the sender and let us know via email so we can assist you!

So many places! You can find our products in independent toy stores, party stores, gift shops, and more. We are currently working on getting into the major retailers around you so we can bring joy to you faster!

Account Setup

Why not make having to fun your lifestyle! It’s our mission to bring unlimited joy to you and your family!

By having an account, you can check order history, save your credit card & address information for a fast check out next time when you shop with us! We will also send out exclusive Joyfy family promo codes from time to time as we run promotions!

You could create an account from the customer login page by clicking on the “sign up” button.  Meanwhile, you can also create an account at check out from your shopping cart. Just follow the sign-up instructions, easy peasy!

Promotions & Deals

You can apply the promo code at the checkout page, then click apply! The discount should be listed in the payment calculation.

For free shipping promotions, please note that free shipping is applied to the order subtotal after discounts (and before shipping fees and taxes).

Sign up for our newsletter to get more offers, news, and fun lifestyle tips!

Want some discounts? Sign up for our newsletter at the bottom of the page & we’ll send out promo codes occasionally.

From time to time, we may feature various promotions, coupons, free gifts with purchase, or other offers. We have established a few simple rules:

All Promotions

• All promotions are valid at
• All promotions are subject to certain terms and conditions that differ from promotion to promotion.
• We reserve the right to limit quantities purchased on promotion.
• Promotions are for a limited period, and the dates covered by the promotion are listed in the fine print.
• Various promotions have minimum purchase requirements. These requirements are set forth as part of the online promotion description. When calculating the minimum purchase amount, we do not include charges for shipping, handling, or the applicable tax. The minimum purchase amount is net of discounts and does not include gifts with purchase or free items.
• Unless otherwise stated as part of the promotion description, all promotions require a purchase.
• Free Shipping offers are available only to non-P.O. Box addresses in the continental United States. These promotions are not available for purchases that will be delivered to Alaska, Hawaii, Puerto Rico, or other non-contiguous U.S. locations. Free shipping promotions refer to standard shipping unless otherwise noted.
• All promotions are void where prohibited by law.
• You must enter the specified promotional code at checkout in order to receive your savings unless otherwise stated. Note that promotion codes are case sensitive
• Promotion codes, e-gift cards, and account credits are not redeemable for cash or credit.
• Gifts with the purchase and/or free items are not eligible for returns or refunds.
• Previous purchases are not eligible for adjustments based on current promotions.

Promotion Codes & Coupons

• Only one (1) discount promotional code (or coupon) may be redeemed per order at
• Some promotions like free shipping or gift with purchase may be combined. See terms and conditions for specific promotions.
• Coupons and promo codes are only valid for use only at
• Any use of a coupon for products other than those indicated constitutes fraud.
• You are responsible for any applicable sales tax.
• Refunds for items purchased from using a coupon will be at the price actually paid for the item, net of these discounts.
• Account credits, promotion codes, and e-gift cards have no cash value.
• Coupons for that are on websites or blogs not owned by Joyfy Inc. are not valid.

Retailer Program

Who doesn’t like to bring joy and fun to their customers? We provide a wide range of toys, party supplies, seasonal decorations, and costumes! Our products bring smiles to faces across the globe.

Here are a couple more reasons why you should join the fun crew!

• Great Quality at the Best Value –
   At Joyfy, we believe fun should be an affordable lifestyle yet of great quality!
Therefore, all our products are designed to be at a great price range yet with amazing design & quality so you will look fabulous when you purchase from us.

• Product Variety –
We are currently carrying over 6000 different products that are unique and in good value and quality! We believe that there’s a joy for any occasion!

• Audience Diversity –
   The wild range of product collections comes with a wild range of customer bases! We are bringing joy not only to kids but also to teenagers, parents, and adults!
In other words, literally everyone and anyone!

• Safety Compliance –
   We stand behind all the products we produce to bring joy to our customers. Your safety and satisfaction are our top priority!

We are thrilled to expand our retail locations! Please fill out the retailer application form & email [email protected] with the items you’re interested in.

We will review your application and our sales representative will contact you shortly.

Please note that we are only partnering with brick & mortar stores at the moment. If you’re a drop shipper or online seller, please do not submit the retailer application form.

Social Media

Please follow our social media and stay tuned for our latest update! We run free giveaways or limited-time promotions occasionally on our social media platforms. We also announce new product releases on our social media first! Feel free to tag us & use #Joyfy #FunStartsHere to get featured on our official accounts. Here are a few places you can find us:

We would love to see how our product brings you joy! Please email the photos to [email protected] or tag us on social media with hashtags #JOYIN #FunStartsHere for a chance to be featured on our social media pages


We accept Visa, American Express, Apple Pay, Discover, Mastercard! We also have express checkout with Shop Pay, Paypal & Google Pay!

Please reach out to [email protected] if you’re experiencing issues at checkout.

If you are planning on making a large order and believe you should be tax-exempted, please reach out to [email protected] so we can process your order differently.

All orders are subject to sales tax except Alaska, Delaware, Montana, New Hampshire, and Oregon.

If you believe you should be tax-exempted, please reach out to [email protected] so our fun crew can help you out!

Product Information

Try out the product listing or sometimes there are additional information on the packaging of the product. If you still can’t find your answer, please reach out to [email protected] so our fun crew can help you out!

Yes! All our products are child safe & has passed standard testings. Reach out to [email protected] or call us at (800) 781-3067 or text us at (602) 922-9782 for further assistance.

Try out the product listing or sometimes there are additional information on the packaging of the product. If you still can’t find your answer, please reach out to [email protected] so our fun crew can help you out!

Yes! All our products are child safe & has passed standard testings. Reach out to [email protected] or call (800) 781-3067 for further assistance.

Any question?

If we still haven’t answered your question, you can contact us below and we will get back to you as soon as possible.